Our support services are provided by means of email, telephone (Monday to Friday, 9 to 5) and trouble ticket (contact details can be found on the Contact Us Page). Should you contact us during working hours, we will respond you your queries and issues within 1 hour and will advise any lead time to as prompt a resolution as possible.
If you contact us by email or raise a trouble ticket outside of normal working hours, we will respond by the end of the first hour of normal working time and advise (as above).
Should your organisation require out of hours technical support, we will provide this at an additional charge (depending on your needs) and provide you with out of hours contact details.
Renewals and Charges
We charge the agreed renewal price, based on your contract plus £5 per extra domain name which covers a 1 year period. We do not charge for cancellations, changes of registration or transfers. We will email the contact of the account with your invoice, 30 days before your renewal is due to expire to ensure you have time to decide if you would like to keep the website and domain name. Should you wish to keep the domain name, you simply need to pay the invoice within the granted time period. If you do not wish to renew please contact our team, (Contact Us). If you do not respond the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.